How can we help?

Question 1

Who is behind VISTRA?

About VISTRA

Answer

VISTRA is a Thai health and beauty supplement brand that has been sold in Thailand since 1999. The company behind it is SUNTORY WELLNESS (THAILAND) CO., LTD., 898 Soi Nuanchan 56, Nuanchan, Bueng Kum, Bangkok 10230. Contact details are listed on this page.

Question 2

Are VISTRA products registered with the Thai FDA?

About VISTRA

SourcesThai FDA – product registration search ↗

Answer

Yes. Every product is registered as a food product and carries its own Thai FDA (อย.) registration number. The number is printed on the label and shown in the label information on each product page, and you can enter it in the Thai FDA product search to check it yourself.

Question 3

Where are VISTRA products manufactured?

About VISTRA

Answer

In Thailand, at GMP- and ISO-certified manufacturing facilities. Where a raw material is imported, its country of origin is stated on the label and repeated in the label information on the product page.

Question 4

How can I tell a genuine VISTRA product?

About VISTRA

Answer

Buy from the pharmacies, retail chains and official online stores listed on Where to buy. A genuine pack has an unbroken seal, a Thai label carrying the อย. registration number, and printed manufacturing date, expiry date and lot number. If you are unsure about a pack you have, send us a photo of it on LINE.

Question 5

Where can I buy VISTRA?

Buying & retailers

Answer

At leading pharmacies, drugstores and retail chains across Thailand, and from the VISTRA official stores on Shopee, Lazada, TikTok Shop and LINE Shopping. Each product page links to the stores that carry that product, and Where to buy lists every channel.

Question 6

Can I order directly on this website?

Buying & retailers

Answer

No. This website carries product and health information only; it does not take orders or payments. Please order from the retailers and official online stores linked on each product page.

Question 7

Why do prices differ between shops?

Buying & retailers

Answer

Each retailer sets its own price and promotions, so prices are not shown on this website. Please check the current price in the store you are buying from.

Question 8

A product is out of stock — what can I do?

Buying & retailers

Answer

Stock is held by each retailer. Try another official store linked on the product page, or ask us on LINE which channels currently have it.

Question 9

Can I take more than one VISTRA product a day?

How to take

Answer

Generally yes, but check whether the products contain the same nutrient. Take no more than the amount stated on each label, and keep the combined daily amount of any single nutrient within that amount. If you are unsure, ask a doctor or pharmacist.

Question 10

Should I take supplements before or after a meal?

How to take

Answer

Follow the directions on the label of the product you have — they differ by formula. Where the label does not specify a time, taking it after a meal at the same time each day is the easiest routine to keep up.

Question 11

What if I miss a day?

How to take

Answer

Simply continue as usual the next day. Do not take a double amount to make up for a missed day, and do not exceed the amount stated on the label.

Question 12

Can I keep taking a supplement long term?

How to take

Answer

Follow the amount and directions on the label. Dietary supplements are intended to add to a varied diet, not to replace it. If you take regular medication, are pregnant or breastfeeding, or are under a doctor’s care, ask a doctor or pharmacist first.

Question 13

Who should not take VISTRA supplements?

Safety

Answer

Read the warning on the label of each product. Many carry the warning that children and pregnant women should not consume. If you are breastfeeding, take regular medication or have a health condition, consult a doctor or pharmacist before use.

Question 14

Can a VISTRA supplement treat or prevent disease?

Safety

Answer

No. These are dietary supplements, not medicines, and they have no effect in preventing or treating any disease. Please read the label before use.

Question 15

What should I do if I do not feel well after taking a product?

Safety

Answer

Stop taking it and consult a doctor or pharmacist. Please also tell us on LINE or by phone, giving the product name and the lot number printed on the pack, so that we can follow it up.

Question 16

How do I contact VISTRA?

Contact & data

Answer

On LINE at @vistra, by phone on 02-791-3933, or by email at info@vistra.co.th. LINE is the quickest route for product questions.

Question 17

How is my personal data handled?

Contact & data

Answer

In accordance with Thailand’s Personal Data Protection Act (PDPA). The privacy policy explains what is collected, why, and the rights you can exercise; the cookie policy covers the cookies used on this website. Data requests can be sent to the Personal Data Protection Working Team on (+66) 2-791-3888 ext. 1160.