Privacy policy
This policy explains how SUNTORY WELLNESS (THAILAND) CO., LTD. and its subsidiaries (“VISTRA”, “we”) collect, use, disclose and protect your personal data when you use vistra.co.th, in line with Thailand’s Personal Data Protection Act B.E. 2562 (PDPA). This is an informational brand website — it does not sell products or take payments directly, and does not require you to create an account, so the personal data we handle is limited.
Personal data we collect
Because the site has no shopping cart or member accounts, we collect very little personal data. We may process: (a) information you choose to give us when you contact us by LINE, email or phone — such as your name and the details of your enquiry; and (b) technical and usage data collected automatically through cookies and analytics — such as device type, browser, pages viewed and approximate location. See our Cookie policy for detail.
How we use your data
We use personal data to respond to your enquiries and provide support; to understand how the site is used and improve its content and performance; to measure our communications and campaigns (only where you have consented); and to comply with our legal obligations.
Legal basis
We rely on your consent (for optional site-functionality, analytics and marketing cookies, which you control through the cookie banner), our legitimate interests (to operate and secure the website), and legal obligation (where the law requires it). Strictly necessary cookies do not require consent.
Sharing and third parties
We do not sell your personal data. We may share it with service providers acting on our behalf (such as hosting and analytics providers) under confidentiality obligations. When you click through to our official stores on Shopee, Lazada, TikTok Shop or LINE Shopping, or to our social media, those platforms process your data under their own privacy policies.
Data retention
We keep personal data only as long as necessary for the purposes above or as required by law. Cookie data is retained for up to 90 days, in line with the SUNTORY WELLNESS (THAILAND) Cookies Policy; enquiry records are kept only as long as needed to assist you.
Your rights under the PDPA
You have the right to access, correct, delete or port your personal data; to object to or restrict processing; and to withdraw consent at any time. To exercise these rights, contact our Personal Data Protection Working Team using the details opposite, or submit a request through our official data-subject request form.
Security & changes
We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss or disclosure. We may update this policy from time to time; the “last updated” date above shows when it was last revised, and material changes will be posted on this page.
We use cookies to improve performance and give you a better experience on this website. If you accept, we can show you content that better matches your interests. You can change your consent at any time via “Cookie settings”. Cookie policy